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for your information

Tickets sold online are in limited quantities.

In the event that online tickets are unavailable, tickets will still be on sale directly at the Eiffel Tower’s ticket offices

All visitors must be physically present to purchase their tickets at the ground floor and on the 2nd floor.

Thank you for coming at the visitation hour that you’ve selected

If you are later than 30 minutes, access to the tower may be denied.


* In accordance with article L.121.20.4 of the Consumer's Code, tickets are not eligible for a refund. The purchase of a ticket is final and may not be retracted by the customer

 

To access the Eiffel Tower, you must present your electronic ticket (not just your reservation number, which will not be accepted):

Either printed legibly onto A4 paper

Including your name, first name, and information related to the chosen product, in particular the barcode and its number.

Or by displaying the barcode on your mobile phone.

Careful, some smartphones are not suited to this task

The Group will print their tickets onto A4 paper, or collect them at the Group desk.

 

 

Purchasing

Hello, I would like to buy one or more tickets for the Eiffel Tower on line, what do I do?

To buy a ticket on line, you just have to go to the appropriate ticketing site:

GROUP TICKETSStudents, tourist professionals, works council (CE), associations, etc.

Ticket problems, changes to your order

I can’t find tickets to buy…
I can’t create my online ticketing account :-(
I made a mistake in my order, how can I change it?
And I want a refund…

For all your problems with ordering tickets, contact our customer service, by telephone or email at the number or address below.

Are you a private individual?

Send an email to serviceclients@toureiffel.paris

Or phone 33 (0)8 92 70 12 39
(Audiotel Number. Open from Monday to Saturday from 9.00 am to 7.00 pm. Calls cost 0.35€ including tax per minute from a landline)

Are you a group?

Send an email to groupes@toureiffel.paris

Or phone 33 (0)8 92 700 016
(Audiotel Number. Open from Monday to Friday from 9.00 am to 7.00 pm. Calls cost 0.35€ including tax per minute from a landline)

You do not find an answer to your question ? Go to Contact Form

 

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