FAQ

How can we help you?

Are you planning a visit to the Eiffel Tower and have questions about how to buy your tickets, our pricing, how to get to the Tower, and what you can do once you get there? In this FAQ we try to answer all of your questions. Enter a key word to search, or choose one of the four different subjects.

My ticket

Questions involving My ticket

How do I manage my online ticket office account?

Before your first purchase you need to create an account on our professional ticketing website. An ID user number ( one per agent) will then be automatically generated. We thank you for sending back the duly filled in and signed contract together with your company official registration document mentioning your company’s information and name and functionif the person in charge.

On receipt of this documents and after checking your information, your account will be authorised. The tickets purchase and account access will then be possible.

Contact us

If you can't find the answer you can contact us directly on the Contact page

Contact us