Visitors with disabilities

Once you arrive at the main entrances to the site of the Eiffel Tower, you can join the queue specifically for guests (queue dedicated to Jules Verne restaurant clients at entry 1; queue signposted for the Gustave Eiffel Room at entry 2) and make yourself known to the security personnel to facilitate your passage through the first security checks.

Upon arrival at the esplanade, we advise our visitors with disabilities and their companions to present themselves to Eiffel Tower personnel to organize their facilitated access. The reception for people with reduced mobility is near the west pillar: multiple signposts can be found on the esplanade to guide you there, particularly a specific flag indicating the reception area (see photo opposite). 
Facilitated access is offered for one person accompanying the disabled person. In the event that the disabled person comes with their family or a group of people, our teams will do their best to try to avoid separating the group. However, if the group is too large, our teams may be forced to separate its members, depending on the size of the group and visitor numbers at the Tower.

If you wish to purchase tickets at the ticket office, staff will guide you to a faster purchase experience: to the Information Desk located in the west pillar (payment by bank card) or to the ticket offices open in one of the pillars on the day of your visit (payment in cash or by bank card). Then, depending on your situation, we will also facilitate lift access up to the second floor for you.
In the event of online pre-purchased tickets, staff will guide you to facilitate your direct access to the security checks in the pillar, then to the lift.

Please note that the Information Desk, as well as the other ticket offices, are fitted with audio loops for the hearing-impaired. 
Access ramps also allow people in wheelchairs to access the pillar lift and the Information Desk.