Visitors with disabilities
The Eiffel Tower has implemented systems to welcome all visitors with disabilities in the best possible conditions. Don’t hesitate to speak directly to a team member at the Eiffel Tower upon your arrival at the esplanade.
Priority access to the ticket desks and the pillars is provided for visitors with disabilities.
There are two ways you can buy tickets to visit the Eiffel Tower:
- Buy time-stamped tickets in advance on the official online ticket office. Tickets can generally be purchased up to 60 days in advance.
- Buy tickets in person at the monument’s ticket office on the day of your visit for an immediate visit.
The reduced “disabled” price applies to any visitor with a disability, in possession of a justification document, which must be brought and presented to the Tower’s teams and at the ticket office if buying tickets in person.
The reduced “disabled” price also applies to one person accompanying the disabled visitor (one companion max per disabled visitor).
Other companions that do not have a disability justification document should choose the ticket corresponding to their age category: adult, young person (12-24 years old), etc.
Ticket Prices
(1) Reduced rates only on presentation of supporting documents.
(2) The disabled rate applies to visitors with a disability card in their own name and to one accompanying person (one person maximum for one disabled visitor).
Important information regarding the visit of the top level of the Eiffel Tower
The top level and the stairs are not accessible to people with reduced mobility, in wheelchairs or with crutches, exclusively for security reasons, specifically in the event of an evacuation ((which can occur by the stairs). We invite our clients for whom this is the case to opt for elevator tickets to the second floor.
Any visitor with a disability who enjoys normal mobility can have access to the top level. Please note that you may have to wait to access the elevator to take you from the 2nd floor to the top.
The visitor's itinerary
The Eiffel Tower has certain systems to facilitate access and the tour for people with disabilities.
Facilitated access
Once you arrive at the main entrances to the site of the Eiffel Tower, you can join the queue specifically for guests (queue dedicated to the official guided visits at entry 1 in Allée des Refuzniks ; queue signposted for the Gustave Eiffel Room at entry 2 in Allée Jean Paulhan) and make yourself known to the security personnel to facilitate your passage through the first security checks.
Companions
The reduced "disabled" rate and the facilitated access are proposed for one person accompanying the disabled person. In the event that the disabled person comes with their family or a group of people, our teams will do their best to try to avoid separating the group. However, if the group is too large, our teams may be forced to separate its members, depending on the size of the group and visitor numbers at the Tower.
Arriving on the esplanade under the Tower
Upon arrival at the esplanade, we invite our visitors with disabilities and their companions to present themselves to Eiffel Tower personnel to organize their facilitated access. The reception for people with reduced mobility is near the West pillar, if it's open, or at the entrance of one of the other pillars open on the day of your visit (North and East pillars): multiple signposts can be found on the esplanade to guide you there, particularly a specific signage indicating the reception area.
Buying tickets
If you wish to purchase tickets at the ticket office, staff will guide you to a faster purchase experience: to the Information Desk located in the West pillar (payment by bank card) or to the ticket offices open in one of the pillars on the day of your visit (payment in cash or by bank card). Then, depending on your situation, we will also facilitate elevator access up to the second floor for you.
In the event of online pre-purchased tickets, staff will guide you to facilitate your direct access to the security checks in the pillar, then to the elevator or the stairs.
West and North pillars
The West and North pillars (Seine river side) give you access to the upper floors of the Eiffel Tower by elevator. They both have level access to the ticket desks, allowing easy passage for people in wheelchairs to the pillar elevator. If you have any question, the Information Desk is located at the West pillar, and accessible via an access ramp. Please note that the Information Desk, as well as the other ticket offices, are fitted with audio loops for the hearing-impaired.
East pillar
If you are directed towards the East pillar to go up by elevator, people with reduced mobility can access the checkouts and the interior of the pillar using a PRM elevator.
Visit of the second floor
Once arrived at the second floor, the lower platform is fully accessible for people with reduced mobility, both inside (buffet, stores, toilets) and outside.
Visit of the 1st floor
The first floor is accessible by going down in the elevator or the stairs from the second floor. The three pavilions housing the store, the bistro and the Gustave Eiffel Room, as well as the passageways, are accessible to people with reduced mobility and visual impairments. For the latter, certain panels in the exhibition are written in braille and others are printed in relief.
On the way down
From the 2nd floor or the 1st floor, mobile visitors can go down by elevator or by stairs. People with reduced mobility, in wheelchairs, have a facilitated access to the elevator when they come back down, by reporting to the reception teams stationed on the floor.
Toilets
Accessible toilet solutions for people with reduced mobility are available at all levels: in the gardens near the East pillar, underground toilets are accessible via a wheelchair lift; on the 2nd floor, toilets are also wheelchair accessible; on the 1st floor, toilets are located in the Ferrié Pavilion, upstairs, and are also equipped with an elevator for our visitors with mobility difficulties.
Dining
All throughout your visit to the Tower, from the esplanade to the 2nd floor, you can find cafeterias and restaurants selling a range of sweet and savoury snacks.
On the 1st floor, the Madame Brasserie restaurant, on two levels, has a large restaurant room upstairs accessible by a PRM elevator and a Lounge on the ground floor, which is accessible to visitors with reduced mobility. It is advisable to book in advance and let the restaurant know whether some members of your group are less mobile or use a wheelchair.
Throughout the year, the 1st floor is guided by the seasons and reinvents itself in summer and winter to offer you an unique moment of relaxation. A special experience awaits you 190 feets (58 meters) above Paris, to enjoy around a seasonal dish or simply accompanied by a hot or cold drink.
If you fancy a quick snack, try the buffets at the 2nd, 1st and on the esplanade, each offer an incredible view over Paris and on the structure of the Eiffel Tower ! In a comfortable space for the entire family, enjoy a savory or sweet snack at any time during your visits.
to 08 25 56 66 62
when calling from France,
to +33 1 45 55 20 04
when calling from abroad.