Accessibility

What is digital accessibility 

An accessible website is one which ensures that its content and features are easily accessible to people with disabilities. 

On an accessible website, it is possible, for example, to:

  • Browse using a text-to-speech solution and/or refreshable braille display (particularly used by blind and visually impaired people).
  • Customize the way the website is displayed as necessary (increasing or decreasing text size, changing colors, etc.).
  • Browse without using the mouse (with the keyboard only, via a touch screen, using speech recognition software or any other suitable peripheral device).

As a result, the website must comply with the standards in force when it is produced and updated.

Accessibility statement

Société d’Exploitation de la Tour Eiffel undertakes to make its websites and mobile applications accessible pursuant to Article 47 of Act No. 2005-102 of February 11, 2005.

To that end, Société d’Exploitation de la Tour Eiffel is implementing the necessary correction and improvement measures to bring its websites into compliance.

This accessibility statement applies to the toureiffel.paris website: https://www.toureiffel.paris/fr

Compliance status

The website toureiffel.paris is partially compliant with the General Accessibility Improvement Framework (RGAA), version 4.1.2. The non-compliant content is listed below.

Audit results

The compliance audit conducted by Atalan on October 8, 2024, followed by a counter-audit on April 14, 2025, on the website under production found overall compliance with the RGAA, version 4.1.2., of 67%. 

Non-accessible content

Non-compliant content

List of non-compliant criteria:

  • 1.1 Does each information-bearing image have a text-based alternative?
  • 1.2 Is each decorative image correctly ignored by assistive technology?
  • 3.2 On each Web page, is the contrast between the text color and the background color high enough (excluding special cases)?
  • 3.3 On each Web page, is there sufficient contrast in the colors used in the interface components or graphic elements bearing information (excluding special cases)?
  • 4.3 Does each prerecorded synchronized time-based media have synchronized subtitles, where applicable (excluding special cases)?
  • 4.5 Does each prerecorded time-based media have a synchronized audio description, where applicable (excluding special cases)?
  • 5.3 For each layout table, can the linearized content still be easily understood?
  • 6.1 Is each link explicitly clear (excluding special cases)?
  • 7.1 Is each script, where applicable, compatible with assistive technology?
  • 7.3 Can each script be controlled by the keyboard or by any pointing device (excluding special cases)?
  • 8.6 For each Web page with a page title, is this title relevant?
  • 8.9 On each Web page, the tags must not be used solely for presentation purposes. Is this rule complied with?
  • 9.1 On each Web page, is the information structured by the appropriate use of titles?
  • 9.2 On each Web page, is the document structure consistent (excluding special cases)?
  • 9.3 On each Web page, is each list correctly structured?
  • 10.2 On each Web page, does information-bearing visible content remain when the style sheets are deactivated?
  • 10.3 On each Web page, does information remain understandable when the style sheets are deactivated
  • 10.8 For each Web page, is hidden content designed to be ignored by assistive technology?
  • 10.11 For each Web page, can the content be presented without loss of information or functionality and without using either vertical scrolling for a window with a height of 256 px, or horizontal scrolling for a window with a width of 320 px (excluding special cases)?
  • 11.1 Does each form field have a label?
  • 11.2 Is each label associated with a form field relevant (excluding special cases)?
  • 11.10 In each form, is input control used in a relevant manner (excluding special cases)?
  • 11.13 Can the purpose of an input field be deduced to facilitate autofill of the fields with the user’s data?
  • 12.6 Can the sections grouping together content present across several Web pages (headers, main browsing, main content, footers and search engine) be accessed or avoided?
  • 12.8 On each Web page, is the tab order consistent?
  • 13.3 On each Web page, does each office document available for downloading have an accessible version, where applicable (excluding special cases)?
  • 13.10 On each Web page, can the functionalities that are usable or available via complex interactions also be accessed via simple interaction (excluding special cases)?

Exempt content

List of exempt content

  • Instagram posts inserted on the home page
  • External videos from the Pink Ribbon Foundation

Issuance of this accessibility statement

This statement was issued on April 14, 2025.

Technology used to produce the website

  • HTML5
  • CSS3
  • JavaScript
  • WAI-ARIA 1.1

Audit environment

The content presentation checks were conducted with the following screen reader/browser combinations:

  • Firefox 124 and NVDA 2024.1
  • Firefox 124 and JAWS 2021
  • Chrome 124 and Android Talkback 14.2

Tools to assess accessibility

  • Color Contrast Analyser
  • HeadingsMap
  • Development tool Firefox and Chrome
  • Web Developer (Chrome and Firefox extension)

Website pages that were subject to the compliance audit

  1. Home: https://www.toureiffel.paris/fr
  2. Contact: https://www.toureiffel.paris/fr/utile/contact
  3. Accessibility: https://www.toureiffel.paris/fr/utile/accessibilite
  4. Legal information: https://www.toureiffel.paris/fr/utile/mentions-legales
  5. Prices & Times: https://www.toureiffel.paris/fr/tarifs-horaires
  6. Planning a smooth visit: https://www.toureiffel.paris/fr/bien-preparer-votre-visite
  7. Exploring the First Floor of the Eiffel Tower: https://www.toureiffel.paris/fr/decouvrir/1-er-etage
  8. Origins and construction of the Eiffel Tower: https://www.toureiffel.paris/fr/le-monument/histoire
  9. Restaurants & Stores: https://www.toureiffel.paris/fr/restaurants-boutiques
  10. News: https://www.toureiffel.paris/fr/actualites
  11. Agenda: https://www.toureiffel.paris/fr/actualites/agenda
  12. Result of the search "affluence” (peak visitor times): https://www.toureiffel.paris/fr/recherche?search=affluence
  13. Access map: https://www.toureiffel.paris/fr/plan-acces
  14. Pacemakers, diabetic kits, etc. and security control: https://www.toureiffel.paris/fr/faq/venir-la-tour/jai-un-pacemaker-un-kit-diabetique-puis-je-passer-le-controle-de-securite
  15. Ticket simulation tool (query and result): https://www.toureiffel.paris/fr/tarifs-horaires/outil-simulation-achat
  16. Page of a news article: https://www.toureiffel.paris/fr/actualites/evenements/la-tour-eiffel-illuminee-pour-octobre-rose 

Feedback and contact

If you are unable to access any of the contents or services, please contact the manager of the website toureiffel.paris for an accessible alternative or to receive the content in a different format.

  • Contact the website team by email: [email protected]
  • Contact SETE by post at the following address:
    Digital Marketing and Client Relations Service
    Société d’Exploitation de la Tour Eiffel (SETE) 
    1 Quai de Grenelle
    75015 PARIS

Remedies

This procedure is to be used in the following case.
You have reported an accessibility problem to the website manager that is preventing you from accessing content or services on the website and you have not received a satisfactory response.

Eiffel Tower accessibility

The teams at the Eiffel Tower strive to ensure that the Tower is as accessible as possible for visitors with any kind of disability.