How can we help you?
Are you planning a visit to the Eiffel Tower and have questions about how to buy your tickets, our pricing, how to get to the Tower, and what you can do once you get there? In this FAQ we try to answer all of your questions. Enter a key word to search, or choose one of the four different subjects.
Questions involving My ticket
If you buy a ticket to the top of the Eiffel Tower, you have access to all the floors (1st floor, 2nd floor, and the top). The visit to the Eiffel Tower begins on the upper floors (the second floor or the top) before descending to the first floor.
From the 2nd floor you take another lift which takes you to the top of the Tower. We strongly recommend a visit to the 1st floor where there is a great visitor experience with cultural and entertaining displays to deepen and enhance your experience at the Eiffel Tower. There is also a children's play area, and a terrace where seasonal entertainment is proposed.
For safety reasons, disabled people are not allowed to go to the top of the Eiffel Tower.