How can we help you?

Are you planning a visit to the Eiffel Tower and have questions about how to buy your tickets, our pricing, how to get to the Tower, and what you can do once you get there? In this FAQ we try to answer all of your questions. Enter a key word to search, or choose one of the four different subjects.

I have a pacemaker, a diabetic kit etc., can I get through the security controls?

Yes, you can pass through the security checks at the Eiffel Tower if you have a specific medical device.

The Eiffel Tower has two security checks before visitors can access the means of ascent. These checks are similar to those found in airports. They aim to ensure the safety of all visitors.

In order to facilitate your experience at the security checks, we advise that you let our security guards know about your medical device and present them with your official medical document.

If you have any questions or concerns, please contact our Customer Service department at +33 8 92 70 12 39 (Monday to Saturday, 9.30 am to 6.00 pm - €0.35/minute) or by emailing [email protected], or simply request assistance at the information desk in the West pillar if on-site.