FAQ

How can we help you?

Are you planning a visit to the Eiffel Tower and have questions about how to buy your tickets, our pricing, how to get to the Tower, and what you can do once you get there? In this FAQ we try to answer all of your questions. Enter a key word to search, or choose one of the four different subjects.

My ticket

Questions involving My ticket

Can I change the date and/or time of my ticket?

The purchase of a ticket is subject to booking a date and time for the visit and these parameters cannot be changed once your purchase has been confirmed. When making a purchase you are presented with a summary of your basket before the purchase is validated. A confirmation email is then sent to you as soon as your payment is registered, confirming the information you have validated.

The General Conditions of Sale state that the ticket is valid exclusively for the floor, date and time indicated. 

Tickets cannot be exchanged modified or refunded after your purchase has been confirmed.

Contact us

If you can't find the answer you can contact us directly on the Contact page

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