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Questions involving My ticket
The purchase of a ticket is subject to booking a date and time for the visit and these parameters cannot be changed once your purchase has been confirmed. When making a purchase you are presented with a summary of your basket before the purchase is validated. A confirmation email is then sent to you as soon as your payment is registered, confirming the information you have validated.
The General Conditions of Sale state that the ticket is valid exclusively for the floor, date and time indicated.
Tickets cannot be exchanged modified or refunded after your purchase has been confirmed.