How can we help you?

Are you planning a visit to the Eiffel Tower and have questions about how to buy your tickets, our pricing, how to get to the Tower, and what you can do once you get there? In this FAQ we try to answer all of your questions. Enter a key word to search, or choose one of the four different subjects.

Can visits be made by people in wheelchairs?

When the Eiffel tower was built in 1889 accessibility for disabled people was not yet a concern.

Today, despite the monument's architecture, the nature of the means for ascending the Tower and safety regulations, we do our utmost to cater for disabled people.

Visitors with reduced mobility, in wheelchairs or using crutches can therefore go to the 1st and 2nd floors by elevator but the top is not accessible to them for safety reasons, notably if they had to be evacuated urgently. Visitors with disabilities enjoying a normal mobility can go to the top.

Several facilities have been created to make it easier for people with reduced mobility to visit the Tower:
-facilitated access upon your arrival at the main entrances and in the pillar (elevator or access ramp) to avoid the stairs ;
-lower cabins of the elevators are designed for people in wheelchairs ;
-services accessible on one level (buffets, shops)
-disabled toilets are available on all floors : on the ground floor (behind the East pillar) and on the 1st and 2nd floors
-conversions to the windows on the balustrade on the 2nd floor so wheelchair users can enjoy the panoramic view
- audio induction loops at the ticket offices for visitors who are hard of hearing.

Tickets for disabled people - at a reduced rate- can be purchased in advance from our online ticket office or from the ticket offices at the Tower.

To find out more, please consult our page dedicated to our visitors with disabilities.