How can we help you?

Are you planning a visit to the Eiffel Tower and have questions about how to buy your tickets, our pricing, how to get to the Tower, and what you can do once you get there? In this FAQ we try to answer all of your questions. Enter a key word to search, or choose one of the four different subjects.

Why is the top not accessible to people with reduced mobility?

The Eiffel Tower is equipped to welcome people with physical, mental or sensory disabilities in the best possible conditions.

People with reduced mobility, in wheelchairs or on crutches, or who find standing difficult, can visit the Eiffel Tower up to the second floor via the elevators. However, they cannot visit the top for safety reasons.

In the event of an operational or technical incident, our staff evacuate the Monument via the stairs to take everyone down to the second floor. These stairs, which are not open to the public, are only used for emergency evacuations and are only accessible to people who are physically able to take them (narrow staircases, descent of 525 feet, nearly 1,000 steps).

If you suffer from a physical disability, please buy a ticket to the second floor of the Eiffel Tower only.

People with other disabilities (hearing, sight, mental) but with no mobility problems can go up to the top.

However, the ascent may be upsetting for certain visitors with mental disabilities, cognitive disorders or vertigo. If you are uneasy with heights and have any doubts, we recommend that you choose a ticket to the second floor only.

See our page dedicated to disabled visitor