FAQ

How can we help you?

Are you planning a visit to the Eiffel Tower and have questions about how to buy your tickets, our pricing, how to get to the Tower, and what you can do once you get there? In this FAQ we try to answer all of your questions. Enter a key word to search, or choose one of the four different subjects.

My ticket

Questions involving My ticket

I can't log on to my account, what should I do?

We recently updated our online ticket system, and there is no need anymore to create an account to buy tickets. 
If you bought your tickets before September 17th, 2019 and didn’t retrieve your tickets yet: you can access the online ticket office via the mail of confirmation of purchase. Just click on the link in the mail and you will access the « My tickets » page, where you just need to enter the e-mail address that was used for the purchase. We will send you the tickets and your proof of payment by e-mail.
Or you can directly access the page here.

Contact us

If you can't find the answer you can contact us directly on the Contact page

Contact us