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Online ticket purchases require payment by bank card or e-card when placing the order on our website. Because the demand for tickets is very high, our online ticketing service does not allow options...

There are some busy periods during the year, when our online time-stamped tickets (mostly elevator tickets to the top floor or to the second floor) get quickly sold out (please note that they are...

The choice of destination is made when purchasing the ticket. If you have opted to visit the 2nd floor you will not be given the possibility of buying an additional ticket for the top.

The "stairs" tickets to the second floor are available online : sale of such tickets open 14 days in advance. Stairs e-tickets are valid for visits up to the 2nd floor, and like the lifts e-tickets...

The “stairs + elevator to the top” ticket is a very attractive and more economical offer for those who want to enjoy a complete tour of the monument, all the way to the top, without any time...

If you buy a ticket to the top of the Eiffel Tower, you have access to all the floors (1st floor, 2nd floor, and the top). The visit to the Eiffel Tower begins on the upper floors (the second floor or...

We do not have terminals or counters at the Eiffel Tower where you can print your ticket. Your ticket must be printed on a sheet of A4 paper, blank on both sides using an inkjet or laser printer. We...

The purchase of a ticket is subject to booking a date and time for the visit and these parameters cannot be changed once your purchase has been confirmed. When making a purchase you are presented with...

When you purchase your tickets you are asked to state the surname and first name of each visitor. A confirmation email is sent as soon as your payment is registered confirming the information you have...

We recently updated our online ticket system, and there is no need anymore to create an account to buy tickets. 

If you bought your tickets before September 17th, 2019 and didn’t retrieve your tickets...

Unfortunately, it’s not possible to cancel your ticket. After confirming your purchase, tickets cannot be exchanged, modified or reimbursed, according to the terms and conditions of sale. Furthermore...

There is no such thing as a “skip the line” ticket for the Eiffel Tower. Beware of advertisements by unofficial websites who promote so-called "skip-the-line" tickets to visit the Eiffel Tower: these...

“Priority” access, as described on some third party websites, means a ticket that avoids the need to queue at the Eiffel Tower ticket offices. It is exactly the same as the Eiffel Tower e-ticket and...

Your tickets can be sent again to you by entering the email address used for your purchase on our page. 

It is also possible that our email containing your tickets has arrived in the “junk mail” box of...