FAQ

How can we help you?

Are you planning a visit to the Eiffel Tower and have questions about how to buy your tickets, our pricing, how to get to the Tower, and what you can do once you get there? In this FAQ we try to answer all of your questions. Enter a key word to search, or choose one of the four different subjects.

Questions involving My ticket

Can I book my ticket online and pay later?

Online ticket purchases require payment by bank card or e-card when placing the order on our website. Because the demand for tickets is very high, our online ticketing service does not allow options...

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How can I visit the Eiffel Tower if there are no more online tickets available?

If there are no more online tickets available on the selected date, you can purchase tickets from the ticket office at the Eiffel tower itself at the individual rate for immediate use. If you are...

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I bought a ticket for the 2nd floor and now I want to go to the top, is this possible?

The choice of destination is made when purchasing the ticket. If you have opted to visit the 2nd floor you will not be given the possibility of buying an additional ticket for the top.

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I want to visit by climbing the stairs but I can't find this ticket online, what should I do?

The "stairs" tickets to the second floor are available online : there are put online 7 days in advance for visits during week-ends and holidays. Stairs e-tickets are valid for visits up to the 2nd...

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I would like to visit by taking the stairs and then the lift from the 2nd floor to the top of the Tower. Can i purchase the ticket online?

"Stairs + lift" tickets to the top are not sold online. They can be purchased only on the day of you visit from the ticket offices. The rates are €19.70 for adults, €9.80 for 12-24 year olds and €5...

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Does a ticket for the top allow you to visit the 1st and 2nd floors?

If you buy a ticket to the top of the Eiffel Tower, you have access to all the floors (1st floor, 2nd floor, and the top). The visit to the Eiffel Tower begins on the upper floors (the second floor or...

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Contact us

If you can't find the answer you can contact us directly on the Contact page

Questions involving My ticket

Can I book my ticket online and pay later?

How can I visit the Eiffel Tower if there are no more online tickets available?

I bought a ticket for the 2nd floor and now I want to go to the top, is this possible?

I want to visit by climbing the stairs but I can't find this ticket online, what should I do?

I would like to visit by taking the stairs and then the lift from the 2nd floor to the top of the Tower. Can i purchase the ticket online?

Does a ticket for the top allow you to visit the 1st and 2nd floors?

Contact us