How can we help you?

Are you planning a visit to the Eiffel Tower and have questions about how to buy your tickets, our pricing, how to get to the Tower, and what you can do once you get there? In this FAQ we try to answer all of your questions. Enter a key word to search, or choose one of the four different subjects.

Questions involving My ticket

I am prevented from making my visit, can I cancel my ticket?

All online ticket purchases are firm and final. The General Conditions of Sale which were submitted to you when you made your purchase and which you stated you had read and agreed, state that the ticket is exclusively valid for the floor, date and time indicated. Tickets cannot be exchanged, modified or refunded after the purchase has been confirmed.

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If you can't find the answer you can contact us directly on the Contact page

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