FAQ

How can we help you?

Are you planning a visit to the Eiffel Tower and have questions about how to buy your tickets, our pricing, how to get to the Tower, and what you can do once you get there? In this FAQ we try to answer all of your questions. Enter a key word to search, or choose one of the four different subjects.

My ticket

Questions involving My ticket

I want to visit by climbing the stairs but I can't find this ticket online, what should I do?

The "stairs" tickets are now available online : there are put online 7 days in advance. Stairs e-tickets are valid for visits up to the 2nd floor, and like the lifts e-tickets, are time-stamped 

The Eiffel Tower also sells "stairs + lift" ticket which will allow you to take the stairs until the second floor, then the lift to the top of the Tower. Such tickets are only sold at the ticket offices at the Tower at the individual rate and for use immediately.

Gentle reminder: there is no space or locker room for left luggage or for stroller.

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If you can't find the answer you can contact us directly on the Contact page

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