How can we help you?
Questions involving My ticket
We do not have terminals or counters at the Eiffel Tower where you can print your ticket. Your ticket must be printed on a sheet of A4 paper, blank on both sides using an inkjet or laser printer. We suggest you verify the quality of the printer by checking that the information on the ticket and the barcodes is legible.
Tickets which are partially printed, dirty damaged or illegible will not be accepted and will be considered to be void. Therefore if the quality of the printout is poor we recommend that you reprint your ticket.
You can also present your ticket on your mobile phone providing the bar code is legible (please note that some mobile phones do not support this function).