How can we help you?

Are you planning a visit to the Eiffel Tower and have questions about how to buy your tickets, our pricing, how to get to the Tower, and what you can do once you get there? In this FAQ we try to answer all of your questions. Enter a key word to search, or choose one of the four different subjects.

Questions involving Getting to the tower

How long does a visit take?

We recommend that you take your time to enjoy your visit! It is advisable to plan a visiting time of at least 1 1/2 hours for visit to the 1st and 2nd floors and 2 1/2 hours for a visit to the top.

Your visiting time will also depend of your choice of way to ascent from the ground to the second floor : by lift or stairs. If you choose the stairs to the second floor : you can count about 10 to 15 minutes per level. For visitors who take the lift, it is only a matter of a couple of minutes!

If you have a ticket to go to the top, please bear in mind that you take a different elevator from the second floor to the summit. Depending on the day and the time, you might encounter a little bit of wait to take this elevator. Tickets are scanned again by our staff, at this stage. 

When going down (you will always start your visit by the highest level), we advise you not to miss the first floor where you can grab a bite or have a drink, enjoy the animations (and the transparent floor!) and shops there. Don't miss the Eiffel Tower's adventure game which is proposed at this floor and in the gardens. This fun treasure hunt like game can extend your enjoyment by 1 more hour.

Contact us

If you can't find the answer you can contact us directly on the Contact page

Contact us