How can we help you?

Are you planning a visit to the Eiffel Tower and have questions about how to buy your tickets, our pricing, how to get to the Tower, and what you can do once you get there? In this FAQ we try to answer all of your questions. Enter a key word to search, or choose one of the four different subjects.

Questions involving On the spot

I've lost something, what do I do?

We have a dedicated service which will do its utmost to help you. We invite you to declare it on our online service. Connect here to register and describe what you have lost or found: https://toureiffel.franceobjetstrouves.fr/en/.

Requests will be addressed from Monday to Friday, from 9am to 5pm. If your "property" has been recovered, you will be contacted.

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If you can't find the answer you can contact us directly on the Contact page

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