How can we help you?

Are you planning a visit to the Eiffel Tower and have questions about how to buy your tickets, our pricing, how to get to the Tower, and what you can do once you get there? In this FAQ we try to answer all of your questions. Enter a key word to search, or choose one of the four different subjects.

I have not received my tickets. What can I do?

Your tickets can be sent again to you by entering the email address used for your purchase on our page.

It is also possible that our email containing your tickets has arrived in the “junk mail” box of your email box. Have you thought about checking it?

If you still don't receive your tickets, we advise you to contact our teams for assistance. Our Customer Service is available to you from Monday to Saturday from 9:00 a.m. to 6:00 p.m. by telephone and email.