FAQ

How can we help you?

Are you planning a visit to the Eiffel Tower and have questions about how to buy your tickets, our pricing, how to get to the Tower, and what you can do once you get there? In this FAQ we try to answer all of your questions. Enter a key word to search, or choose one of the four different subjects.

Prices

Questions involving Prices

Is it possible to book a guided tour?

Currently, our teams do not provide guided tours. If you book a guided tour of the Eiffel Tower with an external service provider, that provider is responsible for all aspects related to its organization, payment, or reimbursement. You will need to contact the provider’s customer service directly for any questions about the tour and related ticketing.

Until guided tours of the Eiffel Tower become available, we invite you to consult our mobile tour guide. It provides cultural and historical information about the Eiffel Tower at thirty different cultural or historical interest points distributed throughout the Tower. It will accompany you step by step, from the esplanade to the summit, and also help you find strategic points (like access to the elevators or stairs, restaurants, and bathrooms). To simplify your life (and Internet access) a free WiFi network is available at all the levels of the Eiffel Tower.

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If you can't find the answer you can contact us directly on the Contact page

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