FAQ

How can we help you?

Are you planning a visit to the Eiffel Tower and have questions about how to buy your tickets, our pricing, how to get to the Tower, and what you can do once you get there? In this FAQ we try to answer all of your questions. Enter a key word to search, or choose one of the four different subjects.

My ticket

Questions involving My ticket

I made a mistake when entering my name (or inversed my first name and surname) what should I do?

When you purchase your tickets you are asked to state the surname and first name of each visitor. A confirmation email is sent as soon as your payment is registered confirming the information you have validated. If you discover a mistake when you receive your confirmation email please contact us by email at the following address: [email protected] so we can make the necessary modifications

You should attach the following to your email: The Purchase confirmation email and a copy of the identity card or passport. 

Contact us

If you can't find the answer you can contact us directly on the Contact page

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